At Maxiar, your satisfaction is our priority. We stand behind the quality and durability of our utility trailers, food trailers, and dump trailers. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review this policy carefully to understand your rights and responsibilities.
30-Day Return Policy
We offer a 30-day return policy from the date of delivery. You may return eligible products for a full refund, provided the following conditions are met:
- The item must be in its original, unused condition and packaging.
- The item must be free from any damage or alterations.
- You must provide a copy of the original purchase receipt or proof of purchase.
Non-Returnable Items
Please note that the following items are not eligible for return:
- Custom or special orders, including modified or made-to-order trailers.
- Items explicitly marked as "non-returnable" at the time of purchase.
- Products showing signs of use, assembly, or wear and tear.
10-Step Return Process
To initiate a return, please follow these 10 steps:
- Contact Customer Service: Reach out to our customer service team at +1 (303) 795-3328 or email contact@maxiar.com.
- Provide Order Details: Provide your order number and details about the item you wish to return.
- Receive Return Authorization (RA) Number: Our team will issue an RA number.
- Prepare Item for Return: Ensure the product is securely packaged in its original packaging, including all accessories, manuals, and documentation.
- Include Proof of Purchase: Include a copy of your original purchase receipt or proof of purchase.
- Label the Package: Clearly write the RA number on the outside of the package.
- Obtain Return Shipping Address: Our team will provide the appropriate return shipping address.
- Ship the Return: Ship the package using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item shipped).
- Provide Tracking Information: Provide the tracking information to our customer service team.
- Await Refund Processing: Once we receive and inspect the returned item, we will process your refund within 15 business days.
Refund Process
Upon successful inspection of the returned item, we will:
- Notify you of the approval of your refund.
- Process the refund to your original payment method within 15 business days.
- Note that processing times may vary depending on your financial institution.
Exchanges
For exchanges, please contact our customer service team. Exchanges are processed following the same return procedure, and you may need to place a new order for the replacement item.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please:
- Contact us within 5 days of delivery.
- Provide photos of the damaged product and packaging.
- Include your order details.
We will promptly resolve the issue through replacement, refund, or repair, based on the specific circumstances.
Order Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- Cancellations are not possible once an order has been processed and shipped.
Contact Details
Address: 523 Main St, Walsenburg, CO 81089, United States
Call Us: +1 (303) 795-3328
Email: contact@maxiar.shop